--- title: I cannot create an account for my company description: Covers every known obstacle when registering a new Qvalia account and what to do about each one. --- [Skip to content](https://knowledge.qvalia.com/cannot-create-account#main-content) - [English](https://knowledge.qvalia.com/cannot-create-account) - [Svenska](https://knowledge.qvalia.com/sv/jag-kan-inte-skapa-konto-for-mitt-foretag) English Show submenu for translations [Submit a ticket](https://knowledge.qvalia.com/kb-tickets/new?hsLang=en) [Customer portal](https://servicedesk.qvalia.com/tickets?hsLang=en) ![Qvalia Logo New Blue transparent.png\]](https://knowledge.qvalia.com/hs-fs/hubfs/Qvalia%20Logo%20New%20Blue%20transparent.png?height=24&name=Qvalia%20Logo%20New%20Blue%20transparent.png) Open main navigation Close main navigation - - [English](https://knowledge.qvalia.com/cannot-create-account) - [Svenska](https://knowledge.qvalia.com/sv/jag-kan-inte-skapa-konto-for-mitt-foretag) English Show submenu for translations - [Submit a ticket](https://knowledge.qvalia.com/kb-tickets/new) - [Customer portal](https://servicedesk.qvalia.com/tickets) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://knowledge.qvalia.com/?hsLang=en) 2. [Account](https://knowledge.qvalia.com/account?hsLang=en) # I cannot create an account for my company ## Registration can be stopped by an existing account, an incomplete registration, an expired verification link or incorrect company details. Start by checking whether the company already exists in Qvalia. ### Start by checking you are on the right route in There are two ways to get an account, and they start in different places. - If a customer has asked you to invoice through Qvalia, and they use Qvalia as their invoice portal, follow the link or the instructions you had from them. That route gives you an account at no charge. - If you are taking out a subscription yourself, start from the pricing page on qvalia.com. Trying to register through the pricing page when a customer actually referred you, or the other way round, often leaves you stuck without being told why. Check this first, before working through the sections below. - The most common cause is an **earlier, unfinished registration** that is still in place and blocking. Only Qvalia can remove it: contact support with the organization number. - Second most common: **the account already exists**. Log in at https://app.qvalia.com/#/login and reset the password instead of registering again. - The verification link is time-limited. If it does not work, request a new email or start again through the current registration route. - Registration requires a **legal entity** (limited company, sole trader, association with a company registration number). Private individuals cannot register an account. ### Start here: identify your obstacle What you see or experience Likely cause Section below Registration will not complete, the email address counts as not verified An unfinished registration is blocking 1 A message that the company is already in the system The account already exists 2 The link in the email no longer works Expired verification link 3 No email arrives at all Delivery of the verification email 4 Your country or company cannot be registered Legislation, sanctions or Qvalia's terms 5 You cannot get past the company details Company registration number and VAT number 6 You do not have a company The legal entity requirement 7 ### 1. An earlier unfinished registration is blocking If someone at your company started a registration that was never completed, perhaps several years ago, it prevents the company from being registered again. The symptom is that registration will not complete and the email address is treated as not verified. There is no self-service route past this. Contact support with the organization number and the email address you are trying to register. Qvalia removes the unfinished registration, after which you register the company again from the start. ### 2. The account already exists An account may have been created by a colleague, or when a customer asked you to send e-invoices. Try logging in at https://app.qvalia.com/#/login and use password recovery if you do not know the password. If you do not know which email address the account is registered to, support can tell you. For data protection reasons only limited details are disclosed to anyone who is not the account owner. ### 3. The verification link has expired The verification link is time-limited. When it no longer works, start again through the current registration route. If an old unfinished registration blocks the new one, Qvalia may need to remove it first; see point 1. If a customer who uses Qvalia as its invoice portal referred you here, start again from the information provided by that customer, often on its supplier or invoicing information page. Do not use an old direct registration link. If you are taking out a subscription yourself, start again from the pricing page at https://qvalia.com/pricing/. ### 4. No verification email Check your spam folder and any approved-sender rules at your email provider. See the separate article on a missing verification email for the full sequence, including what support can see about delivery. ### 5. Your country or company cannot be registered Registration is not limited to Europe. Access to the service may, however, be restricted by applicable national legislation, international sanctions and Qvalia's terms. Qvalia does not approve registrations that would conflict with applicable sanctions, including sanctions administered by EU or US authorities. Contact support if a country or company cannot be selected or verified. No fixed country list is published here. ### 6. Company details: company registration number and VAT number Registration is based on the company's company registration number (CRN). **A VAT registration number is not mandatory**, so not being VAT registered does not prevent registration. If the form requires an identifier your company does not have, or you cannot proceed despite a correct organization number, this is a case for support. Send the organization number and a screenshot of the step where you are stuck. ### 7. You do not have a company Qvalia provides B2B services, and e-invoicing networks such as Peppol require users to represent legal entities. As a private individual you cannot create an account. If you have sold something to a municipality or public authority, ask the buyer how they want to be invoiced. Sole traders can be registered. ### If it still does not work - **Check one last time:** that you are registering the right organization number, that no colleague already holds an account for the company, and that your country is in the **Country** list. - **Have this ready when you contact support:** the organization number, the company name, the email address you are trying to register, where in the process it stops, and a screenshot of what you see. - **Contact support:** through the support form at the bottom of https://qvalia.com or at help@qvalia.com. 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