---
title: How to close your account
description: Clarifies the difference between closing the account and canceling the subscription, and what happens to invoices, the Peppol ID and your data.
---

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# How to close your account

## Closing an account closes access, deregisters the Peppol IDs managed by Qvalia and removes the account data. Download any material you need before you proceed.

- The account is closed while logged in, through **Settings → Company → Cancel account** (Swedish: Inställningar → Företag → Avsluta konto). The button sits at the bottom.
- Closing the account **deregisters your Peppol ID and its associated message types**. You then stop being able to receive e-invoices and other business messages at that address.
- Only the **account owner** can request a closure.
- An account closure cannot be reversed. The account is closed shortly afterwards and its data is removed in connection with the closure.

![](https://knowledge.qvalia.com/hs-fs/hubfs/Close%20account.png?width=670&name=Close%20account.png)

### Choose the right action

| What you want | Do this | Consequence |
| --- | --- | --- |
| Change or cancel a card-paid subscription | Open **Plans & billing → Manage billing**, if this view is available for the account | The terms and available options are shown in Stripe Customer Portal. Contact support if the view is not available. |
| End the relationship with Qvalia entirely | **Settings → Company → Cancel account** | The account is closed and the Peppol ID with its associated message types is deregistered. |
| Stop receiving electronic orders but keep sending invoices | Contact support and request deregistration of order messages only | The account and the invoice flow remain. |

Do not close the account if you only want to change payment or subscription details. The applicable terms are set out in Qvalia's published terms or the agreement for the account.

### What happens to the Peppol ID

On closure, the Peppol ID and the message types it is registered for are deregistered. After that, senders can no longer reach you at that address through Peppol. Peppol IDs you hold with other service providers are unaffected: an organization can hold several Peppol IDs, and the closure covers the registration Qvalia is responsible for.

If you are giving up an address your customers invoice you on, tell them before you close, or their invoices will not arrive.

### What happens to the account and the data

Historical invoices and other account data are removed in connection with the closure. A requested closure cannot be reversed.

Download invoices and other material before closing the account. If you need a consolidated export, contact Qvalia before closure. The scope, format and any charge depend on your agreement.

### If the Cancel account button does not work

Closures sometimes fail to go through, with the interface only prompting another attempt. Do this:

1. Try again in a different browser or a private window, with the cache cleared.
2. Confirm that you are logged in as the account owner, and to the right company if you hold several.
3. If it persists, contact support and ask for the account to be closed. Describe how many times you tried and what was displayed: Qvalia can close the account manually, but those details are needed for the fault to be fixed.

### If it still does not work

- **Check one last time:** that you genuinely want to close the account and that you have saved the invoices and other information you need.
- **Have this ready when you contact support:** the organization number, confirmation that you are the account owner, whether the account or only the subscription should end, and what was displayed on failed attempts.
- **Contact support:** through the support form at the bottom of https://qvalia.com or at help@qvalia.com.

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