---
title: How to create a conditionally accepted order response?
description: Create and send an order response with conditional acceptance. For example, to change quantity or offer substitute products to specific line items.
---

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# How to create a conditionally accepted order response?

## Create and send an order response with conditional acceptance. For example, to change the quantity or offer substitute products on specific line items.

Go to **Orders** in the **Sales** section in the main menu. Click and review the order you wish to respond to.

1\. Click **Process** in the top right corner of the order view.

2\. Select **Conditionally accepted** and click **Process**.

3\. In the conditionally accepted view, you can add information to the order response and edit the order response line items.

4\. Toggle tabs **View response clarification**, **View delivery**, **View buyer,** and **View seller** to review and edit additional information.

5\. Edit the order response lines with the correct response code.

 Available response codes are the following:

- Accept without amendment
- Change
- Substitute
- Not accepted
- Already delivered

6\. New order lines can be added to an order response. To add order lines, at least one of the original line items must have the action code **Changed**, **Substituted**, or **Not accepted**. New line items need to reference an original order line item.

7\. Click **Send order response** to send the order response.

8\. To view sent order responses, navigate to the order view in the sidebar navigation and click **Order response** in the tab bar.

### Edit order line items

#### Change order line

When setting the response code to Change, a popup will appear, allowing you to change order line information, such as quantity.

#### Add new order line

Click **Add order line**. This will open a popup and will give you the option to add a new order line. New order lines always need to reference the original order line. 

*Note: To add order lines, at least one of the original line items must have the action code **Changed**, **Substituted**, or **Not accepted**.*

#### Substitute order line

When setting the response code to **Substitute**, a popup will appear, allowing you to substitute the order line with a new product.

 

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