---
title: I need help, how do I contact support?
description: Personal support is available for subscribers to paid plans. Free users have access to our knowledge base articles.
---

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# I need help, how do I contact support?

## Personal support is available for subscribers to paid plans. Free users have access to our knowledge base articles.

#### Subscribers to paid plans

If you need help or training on using the platform, don't hesitate to contact your customer success manager directly or submit a support ticket. We will get back to you soon.

#### Subscribers to the free plan

We cannot provide personal support to free users. Please upgrade your account or look for the answer in our knowledge base.

#### To report a bug or issue

 Submit a support ticket if you want to;

- Report issues with the service
- Report a bug
- Submit a feature request

[Submit a ticket here](https://knowledge.qvalia.com/kb-tickets/new?hsLang=en).

 

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