---
title: How to move your Peppol ID to Qvalia
description: Explains how an existing Peppol registration is moved to Qvalia and what happens to documents held by the previous service provider.
---

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# How to move your Peppol ID to Qvalia

## A Peppol ID can only be active with one service provider at a time. Contact Qvalia and we will carry out the move using the Peppol migration process.

- The customer or partner contacts Qvalia and states which Peppol IDs should be moved.
- Qvalia handles the Peppol migration operations with the previous service provider.
- The move takes place immediately when the migration is performed. The Peppol ID does not first need to become unregistered.
- An individual move to Qvalia is included at no extra cost. Partner-led bulk moves and similar arrangements are agreed individually.
- Documents already held by the previous provider are not transferred.

### Information Qvalia needs

Send the following to support:

- company name and organization number or company registration number (CRN)
- complete Peppol ID, including the scheme prefix
- current service provider
- requested cutover date
- document types to be registered for receiving

For a bulk move, Qvalia agrees the required information and implementation with the customer or partner.

### How the move works

1. Qvalia checks the existing registration and the document types to be received.
2. Qvalia initiates the migration in accordance with Peppol rules.
3. The Peppol ID is moved to Qvalia's service.
4. After the move, check that the correct document types are registered and carry out a test.

### What happens to documents held by your previous provider?

An operator change has a cutover date. Documents sent after that date are handled by Qvalia. Documents already received by the previous provider are not transferred. Peppol moves the address, not the documents.

 Document state

 What to do

 Already delivered to you

 No action is needed.

 Incoming document received but not delivered by the previous provider

 Ask the previous provider to deliver it. If this is not possible, the sender must resend it after the move.

 Outgoing document submitted to the previous provider but not sent

 First confirm what was actually sent. Then submit only unsent documents through Qvalia to avoid duplicates.

Before the cutover date, ask the previous provider for a reconciliation of unsent and undelivered documents and agree how they will be handled.

### If you want to move away from Qvalia

The new service provider can contact Qvalia to initiate migration. You can also ask Qvalia to deregister the Peppol ID and let the new provider register it later. Deregistration followed by later registration is a different process and may create an interruption during which the ID cannot receive documents.

### If it still does not work

- **Check once more:** the complete Peppol ID, current provider, document types and requested cutover date.
- **Have this ready when contacting support:** the information above and a list of all IDs for a bulk move.
- **Contact support:** through the support form at the bottom of https://qvalia.com or at help@qvalia.com.

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