---
title: How to follow usage and delivery across your customer accounts
description: Use the Qvalia partner dashboard and the Activity & error log to see transaction volume, delivery status, and errors for all your customer accounts.
---

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# How to follow usage and delivery across your customer accounts

## Use the dashboard and the Activity & error log to see transaction volume, delivery status, and errors for all your customer accounts.

### Company usage

Company usage on the Dashboard shows the total number of transactions and a daily chart for the customer accounts you select.

- Companies: all or selected customer accounts
- Transaction type: for example Peppol, EDI, Email, Print, Capture (PDF capture), Svefaktura, Kivra, and Billo
- Period: 24h, 7d, 30d, 6m, or Custom

Select Download CSV to export the usage for your selection.

### Company activity summary

Company activity summary lists each customer account with its number of messages and errors for the period you choose. Select View in Activity & error log to see the documents behind the numbers.

### Activity & error log

The Activity & error log shows delivery status, recipient responses, and document events for your customer accounts. Each row shows the company, document type, direction, status, Document ID, and when it was last updated.

Filter

Options

Companies

All or selected customer accounts

Period

Last 24 hours, Last 7 days, Last 30 days, Last 6 months, All time, or Custom

Direction

Received, Sent

Document type

Invoices, credit notes, self-billing, orders and order responses, despatch advice, catalogs, invoice responses, and message level responses and status, among others

Status

Error, Warning, Pending, Processed, Processed with warning, Delayed

To find one document, enter its Document ID, for example the invoice number, in the search field. Select the refresh icon to load the latest events.

### When a document has status Error

1. In the Activity & error log, set Status to Error and narrow down by company and period.
2. For a sent document, check the recipient with Look up a Peppol ID: the ID must be registered and accept the document type you sent.
3. If that does not explain it, contact Qvalia Support with the company, document type, Document ID, and the time shown under Updated.

A document with status Delayed is taking longer than expected to deliver. Check it again later before you contact Support.

### Related articles

- [What is the partner dashboard?](https://knowledge.qvalia.com/partner-dashboard?hsLang=en)
- [What is the Transaction log?](https://knowledge.qvalia.com/what-is-transaction-log?hsLang=en)
- [How to set up event delivery (webhooks) for a customer account](https://knowledge.qvalia.com/partner-event-delivery-webhooks?hsLang=en)

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