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How to move or deregister your Peppol ID from Qvalia

If the ID will be used with a new service provider, the new provider should initiate a Peppol migration. This moves the registration without the ID first becoming unregistered.

  • Ask the new service provider to contact Qvalia and initiate migration.
  • Alternatively, ask Qvalia to deregister the ID. The new provider can then register it later.
  • Deregistration followed by registration is not the same process as migration and may create an interruption.
  • State which IDs and document types the request concerns.

Information Qvalia needs

  • company name and organization number or CRN
  • complete Peppol ID including the scheme prefix
  • document types to be moved or deregistered
  • new service provider, if the ID is to be moved
  • requested date

What happens after deregistration?

Documents can no longer be delivered to the ID through Qvalia. If the new provider does not register the ID immediately, senders may receive delivery errors during the gap.

Documents already received or sent are not moved to the new service provider. Reconcile any unsent or undelivered documents before the change.

Deregistering a Peppol ID does not automatically close the Qvalia account. Contact support separately if the account should also be closed.

If it still does not work

  • Check once more: the complete ID, document types and whether migration or deregistration is intended.
  • Have this ready when contacting support: the information above and contact details for the new service provider in case of migration.
  • Contact support: through the support form at the bottom of https://qvalia.com or at help@qvalia.com.