--- title: I have a question about an invoice from Qvalia description: Explains what Qvalia's subscription fee covers, how to get a receipt, a copy and payment documentation, how incorrect company details are corrected, and what to do if the card payment fails. --- [Skip to content](https://knowledge.qvalia.com/i-have-a-question-about-an-invoice#main-content) - [English](https://knowledge.qvalia.com/i-have-a-question-about-an-invoice) - [Svenska](https://knowledge.qvalia.com/sv/jag-har-frågor-om-en-faktura-från-qvalia) English Show submenu for translations [Submit a ticket](https://knowledge.qvalia.com/kb-tickets/new?hsLang=en) [Customer portal](https://servicedesk.qvalia.com/tickets?hsLang=en) ![Qvalia Logo New Blue transparent.png\]](https://knowledge.qvalia.com/hs-fs/hubfs/Qvalia%20Logo%20New%20Blue%20transparent.png?height=24&name=Qvalia%20Logo%20New%20Blue%20transparent.png) Open main navigation Close main navigation - - [English](https://knowledge.qvalia.com/i-have-a-question-about-an-invoice) - [Svenska](https://knowledge.qvalia.com/sv/jag-har-frågor-om-en-faktura-från-qvalia) English Show submenu for translations - [Submit a ticket](https://knowledge.qvalia.com/kb-tickets/new) - [Customer portal](https://servicedesk.qvalia.com/tickets) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge base](https://knowledge.qvalia.com/?hsLang=en) 2. [General](https://knowledge.qvalia.com/general?hsLang=en) # I have a question about an invoice from Qvalia ## This is where to find payment history and receipts for your Qvalia subscription. It also explains what to do if the charge is unclear, the payment fails or the company details on the documentation are incorrect. - For a card-paid Connect subscription, you can find previous payments under **Settings → General settings → Plans & billing → Manage billing**. - The subscription receipt is also sent to the email address registered on the account. The subject line starts with "Ditt kvitto från Qvalia AB". - The charge covers your Connect plan and is taken once a month from the card registered on the account. - Incorrect company details on the documentation are corrected by support on request. ### What the charge covers The charge is the subscription fee for the Connect plan you chose when you registered or upgraded the account. The plan determines which features you have access to, such as saving customers and products and copying earlier invoices. The article on Qvalia's pricing plans compares them. The charge recurs monthly from the purchase date, taken from the card registered on the account. You find your plan and payment method under Settings → General settings → Plans & billing. ### Getting a receipt for your accounts For a card-paid Connect subscription, you can retrieve previous payment documents yourself: 1. Go to **Settings → General settings → Plans & billing**. 2. Select **Manage billing**. This opens the Stripe Customer Portal. 3. Select the relevant period under **Invoice history** to open the payment document. The receipt is also sent automatically to the email address registered on the account. Search your inbox and spam folder for an email whose subject line starts with "Ditt kvitto från Qvalia AB". If someone else registered the account, the receipt may have been sent to that person's address. If **Plans & billing** is not shown, the account may be billed under an agreement or may not have access to the self-service billing view. Contact support if you need a copy of the document. If the amount paid differs from the invoiced amount, contact support and ask for the payment documentation. ### Incorrect company details on the documentation If the subscription invoice shows the wrong company name or other incorrect details, support corrects it. Contact support with the company's correct name and organization number and state which document it concerns. The correction is made on request and does not require a new payment. ### Payment and termination terms The applicable payment terms, fees and termination rules are set out in [Qvalia's published terms](https://qvalia.com/legal/end-user-agreement/) or in the agreement that applies to your account. Contact Qvalia Support if you need help finding the terms that apply to your account. ### If the card payment did not go through If features stop working even though you believe you have paid, the most common cause is that the purchase was declined by the card issuer. 1. Check with your bank or card issuer whether they can see why the purchase is being declined. 2. Do not rely on what the interface shows. The plan can be displayed as active even though the payment did not go through, in which case you do not have access to the plan's features. 3. If you have changed cards, open **Manage billing** and update the payment method. Contact support if the payment still does not go through. ### Who to turn to - **Payment history for a card-paid Connect subscription:** Plans & billing → Manage billing. - **Copies or corrections when self-service is unavailable:** Qvalia support. - **Why a card payment is declined:** your bank or card issuer. - **Questions about an invoice you sent to your own customer:** see the article on correcting or crediting an incorrect invoice. - **An invoice you received from another company that sends its invoices through Qvalia:** contact the company that issued the invoice. Qvalia distributes the invoice but does not decide its content or amount. - **Invoices from payment companies such as Klarna, Walley, Billogram, Payex, Qliro or Parkster:** Qvalia cannot help with invoices, billing or payments managed by those companies. Contact the company that sent the invoice. ### If it still does not work - **Check one last time:** which email address is registered on the account, whether the receipt is in your spam folder, which plan the account is on, and whether the card on the account is still valid. - **Have this ready when you contact support:** the account's email address, the company name and organization number, the period concerned, the charge date, and whether you need a receipt, payment documentation or corrected company details. Never send full card details. - **Contact support:** through the support form at the bottom of https://qvalia.com or at help@qvalia.com. - [General](https://knowledge.qvalia.com/general?hsLang=en#main-content) - [Peppol](https://knowledge.qvalia.com/general?hsLang=en#peppol) - [Partner](https://knowledge.qvalia.com/partner?hsLang=en) - [Logs and monitoring](https://knowledge.qvalia.com/logs-and-monitoring?hsLang=en) - [Integrations](https://knowledge.qvalia.com/integrations?hsLang=en) - [Invoice management](https://knowledge.qvalia.com/invoice-management?hsLang=en) - [Order management](https://knowledge.qvalia.com/order-management?hsLang=en) - [Data management](https://knowledge.qvalia.com/data-management?hsLang=en) - [Security and compliance](https://knowledge.qvalia.com/security-and-compliance?hsLang=en) - [Account](https://knowledge.qvalia.com/account?hsLang=en) - [Troubleshooting](https://knowledge.qvalia.com/troubleshooting?hsLang=en) [![Chill listening crop-3](https://knowledge.qvalia.com/hs-fs/hubfs/Qvalia%20Logo%20New%20Blue%20transparent.png?width=107&height=24&name=Qvalia%20Logo%20New%20Blue%20transparent.png "Chill listening crop-3")](https://qvalia.com/) Knowledge base Copyright © 2025, Qvalia