What does Qvalia cost, and what do you get with a no-charge account?

• There are two routes in. Either a customer who uses Qvalia as their invoice portal has referred you, in which case you can set up a no-charge account and invoice that customer. Or you take out a subscription yourself.
• A no-charge account is enough to invoice the company that referred you. Storing customer details, storing products and articles, and copying an earlier invoice require a paid subscription, from Connect Small upwards.
• Connect Small costs EUR 9 per month and covers 25 messages per month.
• If a customer referred you to Qvalia, you can send an unlimited number of invoices to that company. The exception applies to that invoice portal relationship, not to general use of the account.

Prices exclude VAT. VAT is added where applicable.

The two routes in

A no-charge account through a customer's invoice portal

Several of Qvalia's customers, public sector bodies and larger companies among them, use Qvalia as the invoice portal for their suppliers. If you supply such a customer, you will have had instructions from them, usually a link or an invitation. Follow those and you set up an account at no cost and can invoice that customer electronically.

The no-charge account is not a plan you pick on the pricing page. It comes into being through the referral from your customer. That is why you will not find it in the price list, and why you cannot register for it on your own without having been referred.

A subscription you take out yourself

If you want to use Qvalia more broadly than towards a single customer, you take out a subscription. Current plans and prices are on qvalia.com/pricing (Swedish: qvalia.com/se/priser). The pricing page is the only source that is always current.

What differs

The current public plans are Connect Small, Medium, Large, 1X, 2X and 3X. Content and prices may change, so always check the current pricing page.

What counts as a message?

A message corresponds to an invoice, but can also be a credit note, a received electronic order, an order response or similar if you use those flows. The quota is therefore not limited to outgoing invoices.

If a company referred you to Qvalia so that you can invoice it through its invoice portal, invoices to that company do not count against the general message allowance. The exception does not provide unlimited use towards other recipients.

Payment and terms

• Subscriptions are paid by card. Payment against invoice is not available for these plans.
• You change plan yourself under Settings → General settings → Plans & billing.

The payment period, termination and other terms are set out in Qvalia's published terms or the agreement applying to the account. Contact support if you need help identifying the applicable terms.

When an ordinary customer cancels a paid account, the account is closed shortly afterwards. It does not change to a generally available no-charge plan. Account data is removed when closure is completed, so download any material you need beforehand.

Per company, not per login

The price follows the company. If you administer several companies under one and the same login, which is common at accounting firms, each company is subscribed and billed separately.

Changing plan

1. Log in at app.qvalia.com.
2. Click the Inställningar (Settings) cog at the top right.
3. Select Allmänna inställningar → Planer & betalning (General settings → Plans & billing).
4. Select the plan you want.

Your current plan cannot be clicked in that view. That is how you can tell which one is active. The view requires administrator permissions.

If it still does not work

• Check one last time: which plan is shown as active under Plans & billing, and that you are logged in to the company the question concerns.
• Have this ready when you contact support: organization number, what the account is on today, what you want it to be, and for billing questions the date and amount of the payment.
• Contact support: through the support form at the bottom of qvalia.com or at help@qvalia.com.