--- title: How do I send a Peppol e-invoice to a customer? description: Create and send Peppol e-invoices from your Qvalia account. 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[Knowledge base](https://knowledge.qvalia.com/?hsLang=en) 2. [Invoice management](https://knowledge.qvalia.com/invoice-management?hsLang=en) # How do I send a Peppol e-invoice to a customer? ## Create and send Peppol e-invoices from your Qvalia account. The process differs slightly depending on your plan. You can create and send Peppol e-invoices directly from your Qvalia account under Sales → Invoices. The process differs slightly depending on your plan. #### **If you have a no-charge account** With a no-charge account, you enter the invoice information manually each time you send an invoice. 1\. Go to **Invoices** under **Sales** in the left-hand menu. 2\. Click **Create invoice**. 3\. Fill in the customer information manually in the form. Mandatory fields are marked with \*. Click **Continue**. 4\. Select **E-invoice** as the delivery method and add your customers Peppol ID and any optional information. Click **Continue**. 5\. Under **Invoice information**, review the default fields. Click **Add additional fields** if you need to include information such as contract reference or order number. If you haven’t specified a bank account, click **Bank account** and then **Add bank account** to enter one. 6\. Click **Continue**. 7\. Under **Invoice Items**, enter products and services as invoice line items and click **Add**. You can add multiple lines 8\. Attach any supporting documents (optional) by clicking **+Add attachment**. Then click **Save and review**. 9\. Review your invoice. If you need to make changes, click **Edit invoice**. 10\. Click **Send** in the upper right corner to send your customer invoice.   #### **If you have a paid subscription** Subscribers can store and reuse customer and product information and duplicate previous invoices, integrate with ERP, use advanced order management features, and more. 1\. Go to **Invoices** under **Sales** in the left-hand menu. 2\. Click **Create invoice**. 3\. Choose **Registered customer** to invoice an existing customer or **New customer** to add a new one. Click **Continue** when done. • Search by **company name** or **registration number**. • You can also add a customer manually (for companies outside the Nordic countries). 4\. Select **E-invoice** as the delivery method and add the your customers Peppol ID and any optional information. Click **Continue**. 5\. Under **Invoice information**, review the default fields. Click **Add additional fields** if you need to include details such as contract reference or order number. 5\. If you haven’t specified a bank account, click **Bank account** and then **Add bank account** to enter one. 6\. Click **Continue**. 7\. Add Invoice items. You can select saved products or add new ones, then click **Add**. 8\. Attach any supporting documents (Optional) by clicking **+Add attachment**. Then click **Save and review**. 9\. Review your invoice. If you need to make changes, click **Edit invoice**. 10\. Click **Send** in the upper right corner to distribute your customer invoice. ### Before you send: references, common mistakes and recurring invoicing The field names below are quoted as they appear in the Swedish portal interface, with an English gloss. #### Invoicing services, hours and expenses Services are handled as product lines. Enter the service under **produktnamn** (product name), for example worked hours, materials or a daily allowance, and choose a suitable unit. Hour is among the available units. If you need more information on the invoice than the fields shown initially, use **lägg till fler fält** (add more fields) on the right-hand side. #### References and codes the recipient requires Many recipients, public sector bodies in particular, require a reference code so the invoice reaches the right buyer or project. - Put the code in **kundreferens** (customer reference), or in one of the fields under **lägg till fler fält** (add more fields). - If you are unsure, ask the recipient which reference they require and which field it belongs in. Their rules decide. #### Mistakes that stop the invoice | Mistake | What happens | Do this instead | | --- | --- | --- | | You enter your own company as the recipient | The invoice cannot be delivered to anyone else and never goes out | Enter the recipient's Peppol ID and create the invoice again | | You add an extra identifier of your own | Validation against the Peppol standard fails and the invoice is stopped before distribution | Use "lägg till fler fält" for references, not for adding identifiers of your own | | The invoice totals zero | It cannot be sent, neither technically nor under Peppol | Apply a discount on the order line instead of issuing a zero invoice | | The recipient has no Peppol ID | The invoice cannot be distributed on the network | Check the recipient's Peppol ID before sending | If the invoice is stopped in validation it never left Qvalia. No credit note is needed in that case: see the article on correcting or crediting an incorrect invoice. #### Saving time on recurring invoicing Saving customers and products and copying an earlier invoice are included from Connect Small. A no-charge account can only be created by a supplier referred to Qvalia through its customer's invoice or supplier portal. Follow the information provided by the customer that referred you. To upgrade, go to Settings → General settings → Plans & billing. #### Attachments If you need to attach supporting documentation to the invoice, see the article on adding attachments to a Peppol e-invoice. Bear in mind that the recipient's system decides whether and how the attachment is displayed. - [General](https://knowledge.qvalia.com/general?hsLang=en#main-content) - [Peppol](https://knowledge.qvalia.com/general?hsLang=en#peppol) - [Partner](https://knowledge.qvalia.com/partner?hsLang=en) - [Logs and monitoring](https://knowledge.qvalia.com/logs-and-monitoring?hsLang=en) - [Integrations](https://knowledge.qvalia.com/integrations?hsLang=en) - [Invoice management](https://knowledge.qvalia.com/invoice-management?hsLang=en) - [Order management](https://knowledge.qvalia.com/order-management?hsLang=en) - [Data management](https://knowledge.qvalia.com/data-management?hsLang=en) - [Security and compliance](https://knowledge.qvalia.com/security-and-compliance?hsLang=en) - [Account](https://knowledge.qvalia.com/account?hsLang=en) - [Troubleshooting](https://knowledge.qvalia.com/troubleshooting?hsLang=en) [![Chill listening crop-3](https://knowledge.qvalia.com/hs-fs/hubfs/Qvalia%20Logo%20New%20Blue%20transparent.png?width=107&height=24&name=Qvalia%20Logo%20New%20Blue%20transparent.png "Chill listening crop-3")](https://qvalia.com/) Knowledge base Copyright © 2025, Qvalia ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://4119714.fs1.hubspotusercontent-eu1.net/hubfs/4119714/Create%20Peppol%20Invoice%20EN.mp4", "dateModified" : "2025-12-02T14:31:13.803Z", "duration" : "PT2M10S", "height" : 1864, "name" : "Create Peppol Invoice EN", "thumbnailUrl" : "https://4119714.fs1.hubspotusercontent-eu1.net/hubfs/4119714/Create%20Peppol%20Invoice%20EN.mp4/medium.jpg", "uploadDate" : "2025-12-02T14:30:29.532Z", "width" : 2880 } ```