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Why does the invoice look different to my recipient?

A Peppol invoice transfers structured information, not a fixed visual layout. The recipient's system therefore decides how the invoice is presented.

  • The same e-invoice can look different in two recipient systems without its content having changed.
  • Check the information that was sent, not fonts, placement or page breaks.
  • If a field is missing completely, check that it was populated and mapped to the correct Peppol field.
  • Qvalia offers custom PDF templates at a fixed price. Contact Qvalia for more information.

What a Peppol invoice contains

The invoice contains structured fields for information including:

  • invoice number and date
  • sender and recipient
  • invoice lines, amounts and VAT
  • order, buyer and payment references
  • payment details and due date

It does not contain instructions for fonts, margins, logo placement or page breaks. These are determined by the system displaying the invoice.

If information is missing at the recipient

  1. Open the invoice in Qvalia and check that the information is present.
  2. Check the sent message or the mapping from the source system.
  3. Ask the recipient to check which Peppol field their system displays.
  4. Contact support if the field is present in the sent message but is missing or has changed during Qvalia's processing.

In the invoice information tab, the payment reference is shown as Remittance information. This is normally the field meant when a Swedish customer asks for the OCR number.

Custom PDF template

If you need a specific PDF layout, Qvalia can produce a custom template at a fixed price. Contact Qvalia with the requested content and an example for more information about the setup and price.

A custom PDF template does not affect how a recipient's own system presents a Peppol invoice.

If it still does not work

  • Check once more: whether the difference concerns data or only presentation, and whether the information is present in the sent message.
  • Have this ready when contacting support: invoice number, recipient, the field concerned, what was sent and what the recipient sees.
  • Contact support: through the support form at the bottom of https://qvalia.com or at help@qvalia.com.