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An organization number and a Peppol ID are not the same thing

An organization number can form part of a Peppol ID, but the address must also have the correct scheme prefix and be registered for the document type.

  • Use the recipient's complete Peppol ID, not only the organization number.
  • A Peppol ID consists of scheme:identifier, for example 0007:5567321707.
  • An organization may use different Peppol IDs for different companies, units or flows.
  • Start with the recipient's own invoicing instructions and ask the recipient to confirm the address if anything is unclear.

Why the invoice may be rejected

Situation
What to do
Scheme prefix is missing or wrong
Use the complete address stated by the recipient.
The ID is not registered
Ask the recipient to confirm the correct Peppol ID.
The ID lacks the document type
The recipient must register the document type with its service provider.
The main organization's number is used for the wrong unit
Ask the buyer which legal entity or unit should receive the invoice.

Check which ID was used

Open Transaction log. Receiving party ID shows the recipient address including the scheme prefix and can be used as a search filter. The Peppol address is not always shown in the standard invoice details.

If the invoice was stopped

An outgoing invoice stopped before delivery has not reached the recipient. Correct the recipient's Peppol ID in the source system and send a new invoice. Do not create a credit note solely for a document that was not delivered.

If it still does not work

  • Check once more: the complete Peppol ID, receiving company or unit and document type.
  • Have this ready when contacting support: Peppol ID, recipient name and organization number or CRN, invoice number, date and complete error message.
  • Contact support: through the support form at the bottom of https://qvalia.com or at help@qvalia.com.