My PDF invoice was interpreted incorrectly

First check that the error is in Qvalia's interpretation and not already present in the supplier's PDF or e-invoice.
Contact support with the invoice number, supplier, scanning ID if available, and the incorrect and correct values.
If appropriate, Qvalia can investigate whether the invoice can be rescanned. A rescanned invoice is processed as a new document.
An incorrect record that has already been imported into your ERP system must be handled there according to your own procedures.

Check where the error occurred

How the invoice arrived

What to check

PDF through Qvalia's capture or scanning service

Compare the interpreted invoice with the original PDF.

Peppol e-invoice

Compare the invoice view with the information sent by the supplier. Contact the supplier if the source data is incorrect.

File to your own ERP system

Check both the information in Qvalia and the file or record received by your system.

OCR can mean two different things. In a scanning context, it means optical character recognition. On a Swedish invoice, OCR number is often used to mean the payment reference, shown as Remittance information in the invoice information view.

Report an incorrectly interpreted invoice

Open the invoice and check the original PDF.
Note the invoice number, supplier, date and scanning ID if shown.
State exactly which value is incorrect and what the original shows.
State whether the document has already been delivered to your ERP system.
Contact support. Include several examples if the same type of error recurs.

If the invoice has already been delivered

Qvalia does not change a document that has already been delivered. If support determines that rescanning is possible, the corrected invoice enters as a new document and may need to be handled as a duplicate.

The previous record is not removed automatically from your ERP system. Correct, replace or reject it there according to your internal procedures before processing the new version.

If the invoice is in quarantine

Open the record and follow the available actions. If editable fields and Save and release are shown, you can correct the available information. If only Archive is shown, archive the record and replace the invoice with a new or rescanned version.

If it still does not work

Check once more: the original PDF, the interpreted invoice and the record in your own system.
Have this ready when contacting support: invoice number, supplier, date, scanning ID, incorrect and correct value, and whether the invoice has already been delivered.
Contact support: through the support form at the bottom of https://qvalia.com or at help@qvalia.com.