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I have a Qvalia account I never asked for

A Qvalia account may have been created by a colleague or when a customer referred the company to Qvalia as a supplier. Contact support if you want to check the registration, deregister a Peppol ID or close the account.

  • An account may have been created by a colleague, or when a customer asked you to send e-invoices through Qvalia.
  • The most common explanation is that one of your customers uses Qvalia as their invoice portal and has referred you here as a supplier. The account is then free of charge and exists so that you can invoice that customer electronically.
  • If the organization has been registered to receive documents through Peppol, it has a Peppol ID, which is an address on the network.
  • A Peppol ID from Qvalia does not prevent you from using other service providers or other addresses. An organization can hold several Peppol IDs.
  • A Peppol ID can be deregistered without deleting the Qvalia account. Contact support and state which ID and document types the request concerns.

Why the registration exists

A Peppol ID is registered when the organization needs to receive particular document types through Qvalia. The registration links the address and those document types to the organization.

Two things are often misunderstood:

  • A Peppol ID is not exclusive. An organization can hold several Peppol IDs, provided by different service providers. The one you received from Qvalia does not rule out using other services or addresses.
  • A registration can cover one or several document types. First establish whether the request concerns the whole Peppol ID or only a document type such as orders.

If you want to remove order reception but keep the invoice flow

A Peppol ID can be registered for several message types, for example invoice and order. Deregistration can be selective: Qvalia can deregister order messages only and leave the invoice flow in place. Contact support and describe what should remain.

If you want the registration removed entirely

Contact support and provide the company registration number, the current Peppol ID and whether all or only selected document types should be deregistered. The request is handled promptly and is normally completed within one to three working days.

Deregistration does not automatically delete the Qvalia account. If you also want to close the account, follow the separate process under Settings → Company → Cancel account.

If someone cannot find the right Peppol ID for you

If your organization holds several Peppol IDs, a sender may be unsure which one to use. Peppol IDs take the form 0007: or 0088: . Tell the sender which ID you want to receive on, rather than leaving them to choose from the registry.

If it still does not work

  • Check one last time: whether a colleague created the account, and whether any of your customers asked you to send e-invoices through Qvalia.
  • Have this ready when you contact support: the organization number, the Peppol ID concerned if you know it, whether you are the account owner, and whether you want everything deregistered or only order messages.
  • Contact support: through the support form at the bottom of https://qvalia.com or at help@qvalia.com.