Invoices are mainly placed in Quarantine due to OCR scanning difficulties, which are often caused by low-quality PDF invoices or image files.
The primary reason for errors that cause an invoice to be placed in Quarantine is that the OCR scanning had difficulty reading the information satisfactorily. This is usually due to the low quality of the PDF invoice and/or image file.
There are two main types of errors that cause an invoice to end up in Quarantine:
Duplicates: Invoices with the same invoice number from the same supplier.
Low quality: This may occur with scanned invoices where the content is incomplete, does not meet the requirements for what an invoice should contain, or is of too poor quality to be scanned.
Read about how to handle invoices in Quarantine.