The wrong company name is displayed

• The company name is changed by Qvalia, not by you in the portal.
• A user with the Admin permission sends the company registration number, the previous name and the new name to support.
• Qvalia checks the name against a company register. Swedish companies are checked against registered company information and companies outside Sweden against a global company register.
• If the new name appears in one place and the old one in another, these are not two settings you can correct yourself: it is a single case.

How to request the change

1. Find the organization number of the company concerned.
2. Note the name currently displayed and the name that should be displayed.
3. Contact support with both names and the organization number, and describe where the incorrect name appears: in the invoice flow, on an outgoing invoice, or in a recipient's portal, for example.
4. Qvalia updates the name and confirms when it is done.

The change applies to new invoices. Invoices that have already been sent are not changed.

When the supplier sees their old name but you see the new one

A recurring pattern: a supplier about to invoice you sees their old company name in the invoice flow, while the Suppliers tab in your portal already shows the new one. The name then sits in two places that are out of sync.

This is not something the supplier can correct, and not something you can correct on their behalf. Report it to support with the supplier's organization number, the old and new names, and where each name appears.

If it still does not work

• Check one last time: that the new name is registered with the official company register, and that you are looking at the right company if you administer several.
• Have this ready when you contact support: the organization number, the current name in the system, the requested name, and a screenshot showing where the incorrect name appears.
• Contact support: through the support form at the bottom of https://qvalia.com or at help@qvalia.com.