How to send an order response to my customer?

You can send response messages to incoming sales orders if the customer's Peppol registration, process, and IT system support it. Responses enable either rejection, acknowledgment, acceptance, or conditional acceptance of the order and can include additional information.

1. Go to Sales and Orders in the left-hand menu. Click and open the order you wish to respond to.

2. Click Create response in the upper right part of the order view and select your order response in the dropdown menu.  

Available responses are:

• Acknowledge order
• Accept order
• Conditionally accepted
• Reject order

Note: If the Create response button is disabled, your customer can not receive response messages according to their Peppol ID registration.

3. Review the Order response and add additional information, for example, a response clarification.

4. Click Send order response to send the order response to your customer.

5. To review your sent order responses, navigate to the order view in the sidebar navigation and click the Order response tab.