Create and send an order response to your customer.
You can send response messages to incoming sales orders if the customer's Peppol registration, process, and IT system support it. Responses enable either rejection, acknowledgment, acceptance, or conditional acceptance of the order and can include additional information.
1. Go to Sales and Orders in the left-hand menu. Click and review the order you wish to respond to.
2. Click Process in the top right corner of the order view and select your order response in the Select action scroll-down menu.
Available responses are:
- Reject
- Acknowledge
- Accept
- Conditionally accepted
The customer's Peppol ID is visible in the popup view, and it corresponds to the address from which the sales order was sent.
Note: If the order button is disabled, your customer can not receive response messages according to the Peppol ID registration.
3. Click Process.
4. Review your response and add additional information, for example, a response clarification.
5. Click Send order response to send the order response to your customer.
6. To review your sent order responses, navigate to the order view in the sidebar navigation and click the Order response tab.